Frequently Asked Questions

Please contact us as soon as possible at customer_service@herrlyn.com . We’ll do our best to help, but once an order has been processed or shipped, changes or cancellations may no longer be possible.

Once your order ships, you’ll receive a shipping confirmation email with your tracking number.

You can also use our Track Order page or check My Account > My Orders.

Items may ship separately depending on inventory availability and warehouse location.

If your order is split, you’ll receive a separate tracking number for each shipment.

We currently ship to the 48 contiguous U.S. states, Washington, D.C., and Hawaii.

We do not currently ship to Alaska, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, or other U.S. territories.

Yes. We offer free standard shipping on orders $99+ to the 48 contiguous U.S. states, Washington, D.C., and Hawaii.

Standard shipping rates apply to orders under $99.

Most orders are processed within 2 business days.

Estimated delivery after shipment:

• Contiguous U.S. and Washington, D.C.: 2–7 business days
• Hawaii: 5–10 business days

No. All orders are shipped from domestic U.S. warehouses, so no customs duties or import fees will apply.

Eligible items may be returned or exchanged within 30 days of delivery.

Items must be unworn, unused, in new and resalable condition, and returned with the original packaging and shoe box.

Yes, for eligible orders within the contiguous United States and Washington, D.C.

For non-defective returns or exchanges from Hawaii, customers are responsible for the applicable return and replacement shipping costs.

Please contact us first through online chat or email at customer_service@herrlyn.com .

Please include:

• Your order number
• The item you wish to return or exchange
• The reason for the request

Once approved, we’ll send you a prepaid return label and return instructions.

Final Sale and Clearance items are not eligible for return or exchange for non-quality-related reasons.

If an item arrives damaged, defective, or incorrect, please contact us for assistance.

No. Gift cards and e-gift cards are non-refundable.

Once your return has been received and inspected, approved refunds will be issued to your original payment method.

Please allow approximately 3–7 business days for processing after approval. Your bank or payment provider may require additional time.

Please refer to our Size Guide for size conversions and measuring instructions.

We generally recommend choosing the larger size for a more comfortable fit.

Fit may vary depending on the style, material, and toe shape.

Fit can vary by style. Please check the individual product page for any fit notes and refer to our Size Guide before ordering.

We do our best to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen settings and lighting.

Store shoes in a cool, dry place away from direct sunlight and moisture.

Use the original dust bag when available and follow any product-specific care instructions.

Available payment methods will be displayed at checkout and may include major credit cards and supported digital payment options.

Yes. Payments are processed through secure payment providers supported by Shopify.