Terms of service

Last updated: October 13, 2026

Welcome to Herrlyn. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

Herrlyn is operated by Celestio Limited. By accessing our website, placing an order, or purchasing our products, you agree to these Terms, our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website.

If you do not agree with these Terms, please do not use our website or services.

1. Use of our website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose;
• Provide false, inaccurate, or misleading information;
• Interfere with the operation or security of the website;
• Attempt to gain unauthorized access to any part of the website;
• Copy, reproduce, distribute, or commercially exploit website content without permission;
• Use automated systems to scrape, collect, or misuse website content or customer information.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or services.

2. Eligibility

By placing an order, you confirm that you are legally able to enter into a binding purchase agreement in your jurisdiction.

If you are under the legal age required to enter into a contract, you may use our website only with the involvement and consent of a parent or legal guardian.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, colors, sizing information, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and product materials.

Shoe size charts and fit information are provided as general guidance. Fit may vary depending on the design, material, toe shape, heel height, and individual foot shape.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product availability

All products are subject to availability.

We cannot guarantee that every size, color, or style shown on our website will remain available.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative or cancel the affected item and issue a refund to your original payment method.

5. Orders

Submitting an order does not automatically mean that the order has been accepted.

After you place an order, you will normally receive an order confirmation email. This confirms that we have received your order but does not necessarily constitute final acceptance.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

• Product or pricing errors;
• Inventory issues;
• Suspected fraud or unauthorized transactions;
• Incorrect or incomplete shipping information;
• Payment authorization failure;
• Violations of these Terms.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

6. Pricing and payment

All prices are displayed in the currency shown on our website at the time of purchase.

Applicable shipping fees, taxes, or other charges will be displayed during checkout where applicable.

You agree to provide accurate and current billing and payment information.

By submitting an order, you authorize us and our payment service providers to charge the applicable amount to your selected payment method.

We reserve the right to correct obvious pricing errors. If an incorrect price affects an order you have already placed, we may contact you before fulfilling the order or cancel the affected item and issue a refund.

7. Shipping and delivery

Shipping destinations, shipping rates, estimated processing times, and delivery timeframes are described in our Shipping Policy.

Delivery estimates are provided for reference and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays, or incorrect delivery information provided by the customer.

Please review our Shipping Policy before placing an order.

8. Returns, exchanges, and refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Eligibility may depend on factors including:

• The date the item was delivered;
• The condition of the item;
• Whether the item has been worn or used;
• Whether original packaging is included;
• Whether the item is designated as Final Sale or otherwise non-returnable.

Customers should review our Refund Policy before making a purchase.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.

9. Intellectual property

Unless otherwise stated, the content available on the Herrlyn website, including product photographs, graphics, logos, text, designs, layout, branding, and other materials, is owned by or licensed to Herrlyn and/or Celestio Limited.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

Third-party trademarks, logos, and other intellectual property remain the property of their respective owners.

10. Third-party services

Our website may use or link to services provided by third parties, including payment processors, shipping carriers, analytics providers, advertising platforms, and other service providers.

We are not responsible for the independent websites, services, terms, or privacy practices of third parties.

Your use of third-party services may also be subject to their own terms and policies.

11. Limitation of liability

To the maximum extent permitted by applicable law, Herrlyn and Celestio Limited will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

Our responsibility for claims relating directly to a purchase will, where permitted by law, be limited to the amount paid for the product giving rise to the claim.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Herrlyn, Celestio Limited, and their respective officers, employees, agents, and service providers from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website or material violation of these Terms.

13. Changes to these terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable requirements.

When changes are made, the updated version will be posted on this page and the “Last updated” date will be revised.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

14. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

15. Governing law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of laws principles.

Nothing in these Terms is intended to limit any mandatory consumer protection rights available to customers under applicable law.

16. Contact information

If you have any questions regarding these Terms of Service, please contact us:

Herrlyn
Operated by Celestio Limited
Email: customer_service@herrlyn.com

You may also contact us through the Contact Us page on our website.