Shipping policy

At Herrlyn, we aim to make your shopping experience simple and reliable. Please review the shipping information below before placing your order.

Shipping destinations

We currently ship to:

• The 48 contiguous U.S. states

• Washington, D.C.

• Hawaii

We currently do not ship to:

• Alaska

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO addresses

• Other U.S. territories

Processing time

Most orders are processed within 2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Shipping rates

48 contiguous U.S. states and Washington, D.C.
Standard shipping: Free

There is no minimum order amount required for free standard shipping.

Hawaii
Standard shipping: $5.99 per order

Shipping charges will be displayed at checkout before payment is completed.

Free shipping

We offer free standard shipping on all orders shipped to:

• The 48 contiguous U.S. states

• Washington, D.C.

Free shipping does not apply to Hawaii. Orders shipped to Hawaii are charged a flat standard shipping fee of $5.99 per order.

Estimated delivery times

Estimated delivery times after shipment are:

48 contiguous U.S. states and Washington, D.C.:
2–7 business days

Hawaii:
5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier conditions, severe weather, public holidays, or other circumstances outside our reasonable control.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your order has been handed over to the carrier.

You can also track your order through our Track Order page.

Multiple shipments

Some orders may be shipped in more than one package depending on inventory availability or warehouse location.

If your order is split into multiple shipments, you will receive separate tracking information for each package. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Incorrect or incomplete shipping information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible at customer_service@herrlyn.com. We will do our best to assist you, but we cannot guarantee that shipping information can be changed once an order has been processed or shipped.

Lost, delayed, or damaged packages

If your tracking information shows unusual delays, or if your package appears to be lost or arrives damaged, please contact us at customer_service@herrlyn.com.

We will review the situation and assist you with the next steps where appropriate.

Customs duties and import fees

Orders are fulfilled for delivery within the United States. Customers will not be charged international customs duties or import fees for standard U.S. deliveries.

Contact us

If you have any questions about shipping or your order, please contact:

Email: customer_service@herrlyn.com

Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)