Privacy policy
Last updated: October 15, 2026
Herrlyn respects your privacy and is committed to protecting your personal information.
Herrlyn is operated by Celestio Limited. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit herrlyn.com, make a purchase, create an account, contact us, sign up for marketing communications, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal information we collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Contact information
This may include:
- Name
- Email address
- Shipping address
- Billing address
Order and transaction information
This may include:
- Products purchased
- Order history
- Order number
- Shipping and delivery information
- Returns and exchanges
- Refund information
Payment information
Payments are processed through Shopify and supported third-party payment providers.
We may receive limited information relating to your payment, such as payment status, payment method type, and transaction details.
Full payment card information is generally processed directly by our payment service providers and is not stored by Herrlyn.
Account information
If you create a customer account, we may collect information associated with that account, including your login details, saved addresses, and order history.
Customer service information
When you contact us, we may collect information contained in your message, including your name, email address, order details, return or exchange requests, and any other information you voluntarily provide.
Device and usage information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Time spent on pages
- Shopping and browsing activity
- Cookie and similar technology information
2. How we use personal information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Providing shipping and delivery services
- Managing returns, exchanges, and refunds
- Communicating with you about your order
- Providing customer service
- Maintaining and improving our website
- Personalizing your shopping experience
- Detecting and preventing fraud or unauthorized transactions
- Protecting the security of our website and services
- Complying with applicable legal and regulatory requirements
- Sending marketing communications where permitted
- Measuring the effectiveness of our advertising and marketing activities
We only use personal information for purposes that are reasonably related to operating and improving our business and services.
Our website is not designed primarily for the collection of personal information.
3. How we share personal information
We may share personal information with service providers that help us operate our business.
These may include:
- Shopify
- Payment processors
- Shipping carriers and fulfillment providers
- Customer service providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- IT and website service providers
These service providers may access personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
We may also disclose information where reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or government requests
- Enforce our agreements and policies
- Protect our rights, property, customers, or others
- Investigate fraud, security incidents, or illegal activity
- Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
4. Advertising and targeted marketing
We may work with advertising and analytics partners to understand how visitors use our website and to show advertising that may be relevant to their interests.
These partners may use cookies, pixels, and similar technologies to collect information about your interactions with our website.
Depending on the laws where you live, certain disclosures of personal information for targeted advertising may be considered a “sale,” “sharing,” or use of personal information for targeted advertising.
We do not sell customer contact information.
We do not sell personal information for monetary payment.
We do not use personal information or customer images in advertising without appropriate consent or another lawful basis.
Where required by applicable law, you may have the right to opt out of certain targeted advertising, sale, or sharing activities.
You can use the Your Privacy Choices link available on our website where applicable.
5. Cookies and similar technologies
We use cookies and similar technologies to operate our website and improve your shopping experience.
Cookies may be used for purposes including:
- Keeping items in your shopping cart
- Remembering your preferences
- Maintaining account sessions
- Understanding website traffic and usage
- Preventing fraud
- Measuring website performance
- Supporting advertising and marketing activities
Some cookies are necessary for the website to function properly.
Other cookies, including analytics or advertising cookies, may be optional depending on applicable law and your location.
You may be able to manage cookies through your browser settings or through the privacy preference tools available on our website.
Disabling certain cookies may affect the functionality of some parts of the website.
6. Promotional offers and incentives
From time to time, we may offer discounts, promotional codes, gifts with purchase, newsletter incentives, or other promotional benefits.
Any promotional offers or incentives involving personal information are offered only as part of legitimate shopping or marketing activities.
The primary purpose of such promotions is not to collect personal information.
Where required by applicable law, participation in promotional or marketing programs will be based on your consent or another lawful basis.
7. Marketing communications
If you sign up to receive marketing emails, we may send you information about:
- New arrivals
- Promotions
- Special offers
- Product recommendations
- Other Herrlyn news
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Unsubscribing from marketing communications will not prevent us from sending transactional messages relating to your orders, returns, account, or customer service requests.
8. Payment security and SSL
Our website uses SSL encryption to help protect personal information transmitted through our website.
Payments are processed through Shopify and supported payment service providers.
Payment information is transmitted using security measures provided by Shopify and relevant payment processors.
We do not intentionally collect or store complete credit card numbers on our own systems.
9. Data security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
While we work to protect your personal information, we cannot guarantee absolute security.
10. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Providing customer service
- Maintaining transaction records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax, regulatory, and legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
11. International data transfers
Herrlyn is operated by Celestio Limited, which is established in Hong Kong.
Our service providers, including Shopify and other technology, payment, analytics, advertising, and fulfillment providers, may process personal information in countries or regions outside your place of residence.
As a result, your information may be transferred to and processed in jurisdictions with privacy laws that differ from those in your location.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
12. Your privacy rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used
- Request a copy of certain personal information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Opt out of certain targeted advertising or data-sharing activities
Privacy rights vary depending on applicable law and may be subject to certain exceptions.
To submit a privacy request, please contact us at:
We may need to verify your identity before processing certain requests.
13. U.S. state privacy rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on your state of residence, these rights may include the ability to:
- Know what categories of personal information are collected
- Access personal information
- Correct inaccurate personal information
- Delete personal information
- Obtain a portable copy of personal information
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing of personal information
- Appeal certain decisions relating to privacy requests
Where applicable, you may exercise opt-out rights through the Your Privacy Choices link on our website or by contacting us.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
14. Children's privacy
Our website and products are not directed primarily to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
15. Third-party websites and services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of third parties before providing personal information to them.
16. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to offer our products and services to you.
Shopify may process personal information in connection with providing its services.
For more information about how Shopify processes personal information, you may review Shopify's own privacy documentation.
17. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business practices
- Our services
- Applicable laws or regulations
- Technology or security practices
When we update this Privacy Policy, we will revise the “Last updated” date shown at the top of this page.
We encourage you to review this Privacy Policy periodically.
18. Contact us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:
Herrlyn
Operated by Celestio Limited
Email: customer_service@herrlyn.com
Registered business address:
Room A11, Flat 11, 14/F, Sun Hing Industrial Building
22 Kin Fat Street
Tuen Mun, New Territories
Hong Kong