Refund policy

We want you to feel confident shopping with Herrlyn. Eligible items may be returned or exchanged within 30 days of delivery.

Return & exchange eligibility

To be eligible for a return or exchange, items must be:

• Unworn and unused

• In new, resalable condition

• Returned with the original packaging and original shoe box

• Free from damage, stains, odors, or signs of wear

We recommend trying shoes on indoors and on a clean surface to avoid damage to the soles.

How to start a return or exchange

Before returning any item, please contact us through our online chat or by email at:

customer_service@herrlyn.com

Please provide:

• Your order number

• The item(s) you wish to return or exchange

• The reason for your return or exchange

Once your request has been reviewed and approved, we will provide the appropriate return instructions.

For eligible returns and exchanges from the contiguous United States and Washington, D.C., we will provide a prepaid return label.

For non-defective returns or exchanges from Hawaii, return shipping is the customer’s responsibility. Our customer service team will provide return instructions after your request is approved.

Do not return merchandise without prior authorization. Packages returned without authorization or through a different return method may be refused or returned to the sender.

Free returns & exchanges

For eligible orders within the contiguous United States and Washington, D.C., Herrlyn covers the return shipping cost for approved returns and exchanges.

There are no additional return or exchange fees for eligible items.

Hawaii

For non-defective returns or exchanges from Hawaii, customers are responsible for the applicable return shipping costs.

For exchanges, customers are also responsible for the applicable shipping cost to send the replacement item.

If an item arrives damaged, defective, or incorrect, Herrlyn will cover the applicable return or replacement shipping costs.

Exchanges

If you would like to exchange an item for another size, color, or style, please contact our customer service team before returning your original item.

All exchanges are subject to product availability.

If the requested replacement item becomes unavailable, we will issue a refund for the returned item to your original payment method.

Refunds

Once your return has been received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow approximately 3–7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, where applicable, are non-refundable unless the return is due to a damaged, defective, or incorrect item.

This means the original $5.99 Hawaii shipping charge is non-refundable for non-defective returns.

Final sale & non-returnable items

Final Sale and Clearance items are not eligible for return or exchange for non-quality-related reasons.

The following items are also non-returnable and non-refundable:

• Gift cards

• E-gift cards

If a Final Sale or Clearance item arrives damaged, defective, or incorrect, please contact our customer service team for assistance.

Quality & defect guarantee

Herrlyn stands behind the quality of our products and covers verified manufacturing defects.

Normal wear and tear, accidental damage, misuse, or damage caused by improper care is not considered a manufacturing defect.

If you believe your item is defective, damaged, or you received the wrong item, please contact us at:

Email: customer_service@herrlyn.com
Online Chat: Available through our website

Please include your order number and clear photos showing the issue.

Once the issue has been verified, our customer service team will provide the appropriate resolution.

For confirmed quality issues or fulfillment errors, Herrlyn will cover the applicable return or replacement shipping costs.